VoiceCap Terms of Service

Last updated: September 10, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and MB Su idėja ("VoiceCap", "we", "us", or "our") governing your access to and use of the VoiceCap AI meeting transcription and summarization service.

By accessing or using VoiceCap, you agree to be bound by these Terms. If you are using VoiceCap on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Service Description

VoiceCap is an AI-powered meeting transcription and summarization service designed for European businesses. The service includes:

  • Audio file upload and secure storage
  • Automated transcription with speaker identification
  • AI-generated meeting summaries and action items
  • Searchable meeting archive
  • Team collaboration and sharing features

VoiceCap does not initiate recordings itself and processes only content uploaded or submitted by users.

3. Account Registration

To use VoiceCap, you must create an account with accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Acceptable Use

You agree to use VoiceCap only for lawful purposes and in accordance with these Terms. You must NOT:

  • Upload content that you do not have the right to record or process
  • Upload content that is illegal, harmful, threatening, abusive, or defamatory
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Use the service to violate any applicable laws or regulations
  • Reverse engineer, decompile, or attempt to extract the source code of our service
  • Use automated systems to access the service without our permission
  • Resell or redistribute the service without authorization

VoiceCap does not monitor, review, or verify whether content uploaded to the Service was recorded with appropriate consent or otherwise complies with applicable laws. You acknowledge that VoiceCap provides a technical platform only and does not determine the purposes or means of processing your content.

5. Fair Use Policy

5.1. The Business plan, previously described as "unlimited", includes unlimited recording and transcription for the ordinary internal business use of the subscribed customer. All plans are subject to this Fair Use Policy.

5.2. The Service is licensed per capture seat, and a capture seat is licensed to one named individual. You must not:

  • Share a capture seat between individuals
  • Use the Service as a transcription bureau for third parties
  • Resell or redistribute the Service or access to it
  • Use the Service to process unrelated third-party content at scale

5.3. For service planning, VoiceCap does not expect ordinary Business use to exceed an aggregate of 2,500 minutes per paid capture seat per monthly billing period, pooled across the workspace. Individual seats are not separately restricted, so one person may record well beyond 2,500 minutes as long as the workspace stays within its pool. This is a planning expectation and not a cap. Exceeding it does not interrupt a recording in progress or stop processing, and it never adds a charge.

5.4. Where a customer materially exceeds the expectation in clause 5.3, in particular for two consecutive billing periods, VoiceCap may contact the customer to understand the usage, confirm the number of capture seats in the workspace, and agree reasonable measures. Before applying any restriction that is not needed to address an immediate risk to the Service or to other customers, VoiceCap will give reasonable notice, and in any case no less than 14 days.

5.5. If the matter is not resolved after that notice, VoiceCap may:

  • Apply reasonable processing limits to the workspace
  • Require the customer to move to a plan that reflects actual usage
  • Terminate the subscription in accordance with Section 13, with a pro-rata refund for any unused prepaid period

5.6. VoiceCap may set and publish specific usage guidelines from time to time. Such guidelines are informational and do not limit VoiceCap's rights under this section.

5.7. Storage of the original recording is included on every plan for recordings processed through the Service. A recording stays available while the workspace is active, unless an authorised user deletes it. The Service is not a general-purpose file store. VoiceCap may introduce retention periods for original audio and video files with at least 30 days' notice, during which recordings can be downloaded. Such retention periods do not apply to the transcripts, summaries and decisions derived from a recording.

7. Intellectual Property

Your Content: You retain all ownership rights to your audio recordings and the content within them. By uploading content, you grant us a limited, non-exclusive license to process such content solely for the purpose of providing the Service, and in accordance with your instructions, these Terms, Data Processing Agreement and any applicable laws.

Our Service: VoiceCap, including its software, design, and documentation, is protected by intellectual property laws. You may not copy, modify, or create derivative works of our service without permission.

AI-Generated Content: Transcripts and summaries generated by our AI are provided for your use. We do not claim ownership of AI-generated outputs derived from your content.

8. Payment and Billing

VoiceCap is sold as three plans, and all of them are subject to the Fair Use Policy set out in Section 5.

  • Free: a one-time allowance of 300 recording and transcription minutes per workspace. The allowance does not renew.
  • Pro: billed monthly per capture seat. Each paid seat adds 1,000 minutes per monthly billing period to a pool shared across the workspace. Unused minutes do not roll over.
  • Business: billed monthly per capture seat, with unlimited recording and transcription subject to Section 5.

Capture seats are the workspace members who can record and upload: owners, admins and members. Viewers do not take up a capture seat and are free.

The following billing terms apply:

  • Subscriptions are billed monthly in advance through Stripe, our payment processor
  • Adding a capture seat part-way through a billing period is prorated by Stripe for the remainder of that period
  • Prices are quoted and charged exclusive of VAT, which is added where applicable
  • Fees for a billing period that has already started are non-refundable, except where required by law or where these Terms provide otherwise
  • We may change prices with 30 days' notice before the new price applies to your workspace
  • You may cancel at any time, and cancellation takes effect at the end of the current billing period

The current price of each plan is published on the VoiceCap pricing page. Failure to pay may result in suspension or termination of your access to the service.

9. Service Availability and Modifications

We strive to maintain high service availability but do not guarantee uninterrupted access. We may:

  • Perform scheduled maintenance with reasonable advance notice
  • Modify or discontinue features with notice to users
  • Temporarily suspend service for security or technical reasons

We will make reasonable efforts to minimize disruption and notify you of significant changes.

10. Privacy and Data Protection

We operate as a data processor under the General Data Protection Regulation (GDPR) and other applicable data protection laws. You, as the User, act as the data controller with respect to any personal data submitted to or processed through the Service.

As the data controller, you are solely responsible for ensuring that any personal data submitted to the Service is accurate, lawful, and provided with all necessary rights, permissions, and legal bases. This includes ensuring that such processing complies with your intended purposes and with all applicable data protection laws and regulations. You are also responsible for providing all required notices to, and obtaining any necessary consents from data subjects as required by law.

The parties agree to comply with the terms of the Data Processing Agreement ("DPA"), which is hereby incorporated by reference into these Terms. The DPA governs the rights and obligations of both parties with respect to the processing of personal data in connection with the Service.

Please carefully review our Privacy Policy for detailed information regarding the collection, use, storage, and disclosure of your personal information. The Privacy Policy is hereby incorporated by reference into these Terms and forms an integral part of this agreement.

11. Limitation of Liability

To the maximum extent permitted by law:

  • VoiceCap is provided "as is" and "as available", without warranties of any kind
  • VoiceCap does not guarantee the accuracy, completeness, or suitability of transcriptions, summaries or other AI-generated outputs
  • VoiceCap does not verify the legality of recordings or the validity of any consent or lawful basis obtained by users
  • You acknowledge and agree that you are solely responsible for the content of audio recordings uploaded to the Service, including any voices, personal data, or other information contained therein, and for ensuring that such recordings are made and processed lawfully
  • VoiceCap shall not be liable for any claims, damages, fines, or losses arising out of or related to recordings made without appropriate consent or other lawful basis, or your failure to comply with applicable laws
  • VoiceCap shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities

To the extent permitted by law, VoiceCap's total aggregate liability arising out of or in connection with the Service shall not exceed the total fees paid by you to VoiceCap in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded or limited by applicable law.

12. Indemnification

You agree to indemnify and hold VoiceCap harmless from any claims, damages, or expenses arising from:

  • Your use of the service in violation of these Terms
  • Content you upload that infringes third-party rights
  • Recordings made without proper consent
  • Your violation of any applicable laws
  • Any failure to obtain a valid lawful basis or required consent for the processing of personal data

13. Termination

You may cancel your subscription at any time from Settings > Billing. Cancellation takes effect at the end of the paid period, and your access continues until then. Upon termination:

  • Your access to the service will be suspended
  • You may request export of your data within 30 days
  • We will delete your data according to our retention policy or upon request

We may immediately terminate or suspend your access for material breach of these Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Lithuania, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved in the courts of the Republic of Lithuania. For EU consumers, this does not affect your rights under mandatory consumer protection laws in your country of residence.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the service at least 30 days before they take effect.

Your continued use of VoiceCap after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the service.

16. Contact Information

For questions about these Terms, please contact us:

MB Su idėja K. Baršausko g. 59 Kaunas, 51423 Lithuania Email: hello@voicecap.ai