Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and MB Su idėja ("VoiceCap", "we", "us", or "our") governing your access to and use of the VoiceCap AI meeting transcription and summarization service.

By accessing or using VoiceCap, you agree to be bound by these Terms. If you are using VoiceCap on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Service Description

VoiceCap is an AI-powered meeting transcription and summarization service designed for European businesses. The service includes:

Audio file upload and secure storage
Automated transcription with speaker identification
AI-generated meeting summaries and action items
Searchable meeting archive
Team collaboration and sharing features

VoiceCap does not initiate recordings itself and processes only content uploaded or submitted by users.

3. Account Registration

To use VoiceCap, you must create an account with accurate and complete information. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Acceptable Use

You agree to use VoiceCap only for lawful purposes and in accordance with these Terms. You must NOT:

Upload content that you do not have the right to record or process
Upload content that is illegal, harmful, threatening, abusive, or defamatory
Attempt to gain unauthorized access to our systems or other users' accounts
Use the service to violate any applicable laws or regulations
Reverse engineer, decompile, or attempt to extract the source code of our service
Use automated systems to access the service without our permission
Resell or redistribute the service without authorization

VoiceCap does not monitor, review, or verify whether content uploaded to the Service was recorded with appropriate consent or otherwise complies with applicable laws. You acknowledge that VoiceCap provides a technical platform only and does not determine the purposes or means of processing your content.

5. Fair Use Policy

5.1. VoiceCap subscription plans, including those described as "unlimited," are intended for ordinary business use by your organisation. All plans are subject to this Fair Use Policy.

5.2. Normal use means uploading and processing audio recordings generated by your team in the regular course of business, such as meetings, interviews, and presentations. Usage should be reasonably proportional to the number of licensed users on your account.

5.3. The following activities are considered misuse of the Service and constitute a violation of this Fair Use Policy:

Using VoiceCap as a transcription service for third parties or for resale purposes
Automated or bulk uploads disproportionate to your team size
Systematically processing audio content not generated by or for your organisation
Any use intended to exploit the pricing structure of your plan rather than to derive genuine business value from the Service

5.4. If VoiceCap determines, at its reasonable discretion, that your usage exceeds fair use, we will notify you in writing and provide a reasonable opportunity (no less than 14 days) to reduce your usage or discuss an appropriate plan adjustment.

5.5. If the matter is not resolved following notification, VoiceCap reserves the right to:

Apply reasonable processing limits to your account
Require you to upgrade to a plan that reflects your actual usage
Terminate your subscription in accordance with Section 13, with a pro-rata refund for any unused prepaid period

5.6. VoiceCap may establish and publish specific usage guidelines from time to time. Such guidelines are informational and do not limit VoiceCap's rights under this section.

7. Intellectual Property

Your Content: You retain all ownership rights to your audio recordings and the content within them. By uploading content, you grant us a limited, non-exclusive license to process such content solely for the purpose of providing the Service, and in accordance with your instructions, these Terms, Data Processing Agreement and any applicable laws.

Our Service: VoiceCap, including its software, design, and documentation, is protected by intellectual property laws. You may not copy, modify, or create derivative works of our service without permission.

AI-Generated Content: Transcripts and summaries generated by our AI are provided for your use. We do not claim ownership of AI-generated outputs derived from your content.

8. Payment and Billing

VoiceCap operates on annual subscription agreements. All plans are subject to the Fair Use Policy set out in Section 5. Payment terms are as follows:

Pricing is based on your agreed usage volume and features
Payment is due according to your subscription agreement
All fees are non-refundable except as required by law
We reserve the right to modify pricing with 30 days notice

Failure to pay may result in suspension or termination of your access to the service.

9. Service Availability and Modifications

We strive to maintain high service availability but do not guarantee uninterrupted access. We may:

Perform scheduled maintenance with reasonable advance notice
Modify or discontinue features with notice to users
Temporarily suspend service for security or technical reasons

We will make reasonable efforts to minimize disruption and notify you of significant changes.

10. Privacy and Data Protection

We operate as a data processor under the General Data Protection Regulation (GDPR) and other applicable data protection laws. You, as the User, act as the data controller with respect to any personal data submitted to or processed through the Service.

As the data controller, you are solely responsible for ensuring that any personal data submitted to the Service is accurate, lawful, and provided with all necessary rights, permissions, and legal bases. This includes ensuring that such processing complies with your intended purposes and with all applicable data protection laws and regulations. You are also responsible for providing all required notices to, and obtaining any necessary consents from data subjects as required by law.

The parties agree to comply with the terms of the Data Processing Agreement ("DPA"), which is hereby incorporated by reference into these Terms. The DPA governs the rights and obligations of both parties with respect to the processing of personal data in connection with the Service.

Please carefully review our Privacy Policy for detailed information regarding the collection, use, storage, and disclosure of your personal information. The Privacy Policy is hereby incorporated by reference into these Terms and forms an integral part of this agreement.

11. Limitation of Liability

To the maximum extent permitted by law:

VoiceCap is provided "as is" and "as available", without warranties of any kind
VoiceCap does not guarantee the accuracy, completeness, or suitability of transcriptions, summaries or other AI-generated outputs
VoiceCap does not verify the legality of recordings or the validity of any consent or lawful basis obtained by users
You acknowledge and agree that you are solely responsible for the content of audio recordings uploaded to the Service, including any voices, personal data, or other information contained therein, and for ensuring that such recordings are made and processed lawfully
VoiceCap shall not be liable for any claims, damages, fines, or losses arising out of or related to recordings made without appropriate consent or other lawful basis, or your failure to comply with applicable laws
VoiceCap shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities

To the extent permitted by law, VoiceCap's total aggregate liability arising out of or in connection with the Service shall not exceed the total fees paid by you to VoiceCap in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded or limited by applicable law.

12. Indemnification

You agree to indemnify and hold VoiceCap harmless from any claims, damages, or expenses arising from:

Your use of the service in violation of these Terms
Content you upload that infringes third-party rights
Recordings made without proper consent
Your violation of any applicable laws
Any failure to obtain a valid lawful basis or required consent for the processing of personal data

13. Termination

Either party may terminate the subscription agreement as specified in your contract. Upon termination:

Your access to the service will be suspended
You may request export of your data within 30 days
We will delete your data according to our retention policy or upon request

We may immediately terminate or suspend your access for material breach of these Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Lithuania, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved in the courts of the Republic of Lithuania. For EU consumers, this does not affect your rights under mandatory consumer protection laws in your country of residence.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the service at least 30 days before they take effect.

Your continued use of VoiceCap after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the service.

16. Contact Information

For questions about these Terms, please contact us:

MB Su idėja K. Baršausko g. 59 Kaunas, 51423 Lithuania Email: hello@voicecap.ai